Billing

[Mccarrellj]

Please is there a contact number I can call to speak to someone 

[Martin_N]

Hi Mccarrellj,

Thank you for your post and welcome to the community. 

We can certainly provide a number to contact the team on. 

What is it you need to speak with them regarding?

We maybe able to assist instead. 

^Martin

[Mccarrellj]

Thanks 

a credit not being applied to my account 

my tv box not working - out if range constantly 

thank you 

[Reece_MH]

Hi Mccarrenllj 👋

Thanks for providing those additional details. In regard to the credit you've mentioned, is this a one-time, or recurring credit? Please also be aware that any credits applied to your account (recurring or one-time), are only applied to your next/future bills, so if your bill had been generated before a credit was applied, then this would only be seen on your next bill.

In regard to the TV Box, can you expand further on the issues? Is the connection to the box dropping? Do you see any error codes when the issue occurs?

Thanks,