Hi pip1964,
Thanks for posting and sorry to hear there's been some confusion with your package pricing.
Complaints wouldn't disappear if raised correctly, I'm sorry there's an issue with it.
As this is to do with a package change, it's not something we're able to help with from here, if you can please call us on 150/ 0345 454 1111 the team will be more than happy to help.
Alternatively, you can also text us on +44753 305 1809.
Alex_Rm