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Re: Bill credit after leaving VM

PaulL2
Joining in

Hi Ayesha 11,

I asked for my virgin account to be stopped on June 8th and now I have been told that I owe £50.45, when I enquired at collections they told me this was for the 24th - 31st July.

I don't understand how I can be billed for a service that I did not and could not use! 

Also this had been **bleep** to a third party debt collection agency!

Collections promised to phone me back within 24 hours, not done. Also I have been on the phone for over an hour tonight.

I am at the point where I am going to talk to my local MP about this!

Please help..., 

1 REPLY 1

Chris_W1
Forum Team
Forum Team

HI Paul, thanks for the message and welcome to the forums. 

I am sorry to hear that you have been billed and will send you a PM so that this can be looked into further. 

It looks like it is 30 days and a part month but once we look into this we will be able to confirm. 

Kind regards, Chris.