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Re: £50 charge for 'Tune Up'

mattmay
Joining in

on ‎13-12-2023 14:05

Hi Gareth_L,

I too have had this charge added but have not authorised this charge to be added to my bill. I added a TV package to my broadband on Black Friday but was never sent a TV box. When I questioned this, I was told they would send an engineer free of charge to ensure I received this. Now I have this charge and can only presume Virgin have tried to sneak this in due to the TV box being installed which is ridiculous and sly. This isn't the first post about this 'tune up' fee being added to people's accounts on the sly! 

Thanks

Matt

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John_GS
Forum Team
Forum Team

on ‎13-12-2023 20:57

Hi @mattmay

Thanks for posting and welcome to the community.

Sorry to hear of the billing dispute.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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