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Re: £50 charge for 'Tune Up'

Joining in

Hi Gareth_L,

I too have had this charge added but have not authorised this charge to be added to my bill. I added a TV package to my broadband on Black Friday but was never sent a TV box. When I questioned this, I was told they would send an engineer free of charge to ensure I received this. Now I have this charge and can only presume Virgin have tried to sneak this in due to the TV box being installed which is ridiculous and sly. This isn't the first post about this 'tune up' fee being added to people's accounts on the sly! 




Forum Team
Forum Team

Hi @mattmay

Thanks for posting and welcome to the community.

Sorry to hear of the billing dispute.

I'll send you a PM now to assist further.

Forum Team

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