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Re: 20% discount offer misleading!

arthurjely
Joining in

Don't remember the exact process but I initially had problems before managing to apply for the discount. I received an acceptance email showing no removed packages, no new packages, and a revised price of £89, down from £111, so all seems good.

However, I now find that I've been taken off the full house TV package and put on the mixit package, a loss of about 40 channels (including most of the children's channels my 7yo grandson views when he stays over).

So, my 20% price reduction has meant an almost 40% reduction in channels. There are changes to the telephone package as well which I haven't got to the bottom of yet. Oh, and the price goes up to £131 in April, an increase of almost 50%.

Not at all happy. 

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @arthurjely 

Thanks for posting and welcome to the community. Please make your own thread in future.

I'm sorry to hear of this dispute and will PM you now to assist further.

Best wishes.

John_GS
Forum Team


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