Raising a complaint

[robbyell]

Hi all

I'm going to speak to VM about my parents-in-law's account (thanks to all who've helped so far with various queries).  I'd frankly prefer to do this via chat if possible, rather than phone, for a number of reasons -

is this doable?  As in, speaking to a human being who can look at the account / understand what I'm saying (not a bot)

is there a good / bad time to do this (evening/weekday/weekend etc)?

what's the easiest way to access complaints/retentions via chat if chat is possible?

Thanks!

[Paul_DN]

Hi robbyell,

Thank you for reaching back out, you can speak to our Customer Relations team either by calling on 0345 454 1111, options 1,3 then 4, you can also reach out Via WhatsApp on +44 7305 327 112
Regards

Paul.