Since 23rd September last year i have had nothing but issues with virgin and aklamio. Lie after lie from a gentleman from virgin, sent back n forth , gone round in circles and im dizzy!
I referred my friend, referral number 1! And was eventually told by Aklamio the referral had not gone through automatically so it had to be done manually, this happens now and then?
I have sent many emails and was always asked to provide lots of information about my friend, i was always told that once i provided it the reward would be paid out but even when id got what i was asked for there was alway something else tgey wanted. I suffer serious mental health issues and all this is daunting to me, its made me so so poorly. 8 months!!! I have been doing there job for them, i dont understand why they cannot pick up the phone and retrieve the information themselves. Im fuming, worn out and my friend is very angry. Its false advertising in my eyes.and i expect tofor myself and my friend to be offered some kind of compensation/goodwill gesture. Now i have more information to get unbelievable.
Then i get this email today??? .........
It is true that you are waiting for your reward since September 2021. Nevertheless, your reward has not been automatically tracked and for this reason we created for you a Support request on the 14th February.
Please note that normally we have 3 months time to create such requests beginning from the order date. For your case, we decided to still offer you this possibility although the order has been placed 5 months earlier.
This "3 months" rule is also due to the fact that after we register a reward manually on the account, the validation timing begins first after that registration and it can take up to 10 weeks (your reward has been registered on the 17th February 2021).
I understand that you won´t be happy with this reply and for this reason I will try to chaise it up with our partner Virgin Media, since we are waiting for the confirmation from their side. As an external company, we have no access to their contracts or
As your reward is being processed for a relatively long time, we would like to help you resolve this request as soon as possible. In order to do so, please send us a proof of the referred order......
Order confirmation.
The Latest bill received (PDF document).
With these proofs, we have the guarantee that the recommendation has led to a valid transaction. In this case, we will pay the reward, so you don’t have to wait any longer.
It’s in our best interest for you to receive your reward, and we will do everything we can to make it happen.
Please send us the proof as an answer to this email. We will reply to you shortly after and as soon as we have checked the document, we will be able to process your reward.
