Virgin Media Community

[BigMal70]

Good afternoon

I paid my bill this morning and I received the confirmation e-mail at 12.17pm. I then received two further confirmations at 2.22pm.

I have just logged back into my account and it is showing that the payment has been taken three times. 

How do I go about getting an immediate refund of the duplicate payments as I have other payments due to be taken and I do not want to incur charges if they do not go through?

[Beth_G]

Hi BigMal70,

Thanks for posting on the community forums.

I'm really sorry to hear that 3 payments have been taken in error, I can appreciate this would be frustrating.

I'm going to send you over a private message so I can look into this further for you. Please find my message over at the purple envelope.

Many thanks,

Beth