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midge101
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Query regarding contract

I received a email regarding price increase.  Told me I can cancel by Sept 17th. So I am not  decided yet if I want to leave or not or just have broadband. I have checked my contract. It ends on the 4th of October. I have also a discount on it that ends April 2020.  So after the 4th October will the price stay as it is until April 2020. Do Virgin have to abide by that discount? Or will the price go up. Will my contract then go on a 30 rolling contract?

Any advise would be appreciated thanks.

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Re: Query regarding contract

Your price will go up, the discount will continue and you’ll be on a rolling contract.

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midge101
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Re: Query regarding contract

Thanks. On my contract it says I wont pay the increased price until after April 2020. They will have to adhere to that wont they?
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Re: Query regarding contract


@midge101 wrote:
Thanks. On my contract it says I wont pay the increased price until after April 2020. They will have to adhere to that wont they?

Contracts are fixed term not fixed price. This is why you have the right to cancel if prices increase within the minimum period. You will retain existing discount, but it will be discount against the new price, not the old.

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midge101
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Re: Query regarding contract

Thanks . I will ring them up but cant get through today. Will give them a ring tomorrow.

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