I joined Virgin in August on the Ultimate Oophm bundle (from being a long term Sky customer!)
At the end of October my broadband went down, and I was reassured because my service package said was entitled to 24hr (weekday) engineer visit. I rang up (1hr wait - but got there in the end!) and indeed an engineer was sent and problem was sorted quickly and efficiently 👍
I looked at my account a week later and to my bewilderment my contract had been restarted for another 18 months 🤔. On the same package but some now £10 pm more with something called 'Homeworks' added. Did some digging and found Homeworks is £10 engineer support package, that basically gives what I already have with Ultimate Oophm engineer callout.
Cutting a long story short - I can't get Virgin to put me back on the original (August) correct contract. I've had five contracts amends (all wrong) and now a mistake has put me on a 15 year contract 🙄. Each time I ring (takes hours) I'm assured a manager will come me back asap, but no one ever calls back.
I've put in two official online complaints, but I get blank resolution emails back or emails saying Virgin have tried to contact me but they definitely haven't.
I'm at my wits end - I've ended up a new contract I didn't ask for and now it will last 15 years!!! Any advice gratefully received!