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Purchases restricted

Meads_97
Joining in

on ‎13-10-2023 16:30

 Anyone else have this error constantly? I’ve tried call the customer service team which I get the usual helpful advice of turn it off and back on again 🙄 well that is when they aren’t busy hanging up on me or placing me on a 65 minute hold 😴 has to be the worst customer ever at Virgin media. 

IMG_7421.jpeg

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5 REPLIES 5

Alex_RM
Forum Team
Forum Team

on ‎13-10-2023 19:03

Hi Meads_97,

Thanks for posting and welcome to our community 🙂

Sorry for any previous experience you've had, I can see from our side you've been able to contact us regarding this now. IF you do still need help with anything please let us know.

Alex_Rm

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Meads_97
Joining in
In response to Alex_RM

on ‎13-10-2023 19:54

Hi issue has still not been fixed 

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John_GS
Forum Team
Forum Team
In response to Meads_97

on ‎14-10-2023 08:08

We can see you've been able to book a technician visit in - please let us know how this goes.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Meads_97
Joining in
In response to John_GS

on ‎14-10-2023 10:38

They were unsuccessful at solving the issue 

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John_GS
Forum Team
Forum Team
In response to Meads_97

on ‎14-10-2023 12:43

Hi @Meads_97 

From what I can see should now be fixed - is there something you're trying to book but now still cannot?

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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