Provisional installation date: To be confirmed

[vwgarage]

My deal changed last month and I did not realise that I would be getting so few channels. I phoned up and asked if I could go back to the old contract, I was told I could not but I was offered a new contract.

Contract information sheet created: Tuesday 22nd August 2023
Contract information sheet number: [MOD EDIT: Removed]
Provisional installation date: To be confirmed

When will my TV deal be upgraded ? It seems that every time I phone or go online no one can progress this.  I was told that there are," Internal IT issues".

Have they been fixed yet ??

[Gareth_L]

Hello vwgarage.

Thanks for your post.

Sorry to hear about the issues with your Tv and package.

We did have a blip last week with our systems but that is all clear now.

From here we are unable to adjust any packages as it is beyond our support scope/

You are very welcome to give us a call again.

If you would like to, you can use one of the following methods: 
Call:  150 from a Virgin Media Landline or 03454541111 from any other phone
WhatsApp: +447305 327 112
Please would you keep us updated on how you get on.

Gareth_L
 

[goslow]

What do you mean by 'My deal changed last month'? Something you changed or something VM changed in some way?

If you change your contract you have a 14 day cooling off period to revert to your previous package/price.

If VM has not activated the new service(s) for some reason then you have had no opportunity to evaulate the service so I would suggest that your 14 day cooling off period cannot have started.

Refer to Section M in the T&Cs points 1 and 8 for the details

https://prod.ctassets.virginmedia.com/uploads/Terms_and_Conditions_TV_Fibre_and_Phone_FROM_01_MAY_20...