Showing results for 
Search instead for 
Did you mean: 

Provisional installation date: To be confirmed

Joining in

My deal changed last month and I did not realise that I would be getting so few channels. I phoned up and asked if I could go back to the old contract, I was told I could not but I was offered a new contract.

Contract information sheet created: Tuesday 22nd August 2023
Contract information sheet number: [MOD EDIT: Removed]
Provisional installation date: To be confirmed

When will my TV deal be upgraded ? It seems that every time I phone or go online no one can progress this.  I was told that there are," Internal IT issues".

Have they been fixed yet ??


Forum Team
Forum Team

Hello vwgarage.

Thanks for your post.

Sorry to hear about the issues with your Tv and package.

We did have a blip last week with our systems but that is all clear now.

From here we are unable to adjust any packages as it is beyond our support scope/

You are very welcome to give us a call again.

If you would like to, you can use one of the following methods: 
Call:  150 from a Virgin Media Landline or 03454541111 from any other phone
WhatsApp: +447305 327 112
Please would you keep us updated on how you get on.




Alessandro Volta

What do you mean by 'My deal changed last month'? Something you changed or something VM changed in some way?

If you change your contract you have a 14 day cooling off period to revert to your previous package/price.

If VM has not activated the new service(s) for some reason then you have had no opportunity to evaulate the service so I would suggest that your 14 day cooling off period cannot have started.

Refer to Section M in the T&Cs points 1 and 8 for the details