cancel
Showing results for 
Search instead for 
Did you mean: 

Proof of address form

newman3108
Joining in

Hi,

I moved out my house in August to an address that virgin do not supply. In order to cancel the disconnection fee I have been told to send proof of address but after contacting virgin several times, nobody has been able to tell me where to send this information to.

Cheers

Ben

2 REPLIES 2

goslow
Alessandro Volta

See post #2 from newapollo, one of the forum VIPs

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Proof-of-New-Tenancy/m-p/5234303

There is a time limit for submission mentioned at the bottom of this page

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

so don't be surprised if VM tries to hang on to the money!

John_GS
Forum Team
Forum Team

Hi @newman3108 

Thanks for posting and welcome to the community.

I hope the house move went well 🙂 apologies for any issue about sending us the documentation. 

I'll PM you now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill