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TurboTel
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Promo code

Just before I signed up to Virgin Media I was sent a promo code for £50 credit, this influenced me to take the plunge and sign up for a new contract. Now everything is in place I was sent a forcast of my first bill which did not include the £50 credit. Apart from the credit am I missing something.

 

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Paulina_Z
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Re: Promo code

Hi @TurboTel,

 

Welcome back to our Community! Thank you for posting, we really appreciate it!

 

We're sorry to hear that you have not received your £50 credit.

 

Would you be able to tell us if you saw this offer on our website, or through a third party?

 

Please keep us updated so we can help further.

 

Thanks,

Paulina_Z
Forum Team



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TurboTel
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Re: Promo code

Hi Paulina_z

The promo code was sent to me in an email from Virgin Media, I had filled in the online form for the package I was thinking about having but I didn’t submit it, a while later I got the email saying perhaps this will help you decide.

Terry

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Sofia_B
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Re: Promo code

Thanks for getting back to us @TurboTel

 

To confirm, did you then use the promo code when completing your order? 

 

Thanks,

Sofia
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TurboTel
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Re: Promo code

Hi Sofia

The email said to enter the code at the bottom of the form before submitting it, I could find nowhere on the page to enter it so I started over again and entered the code on the first page before completing and submitting.

Thanks Terry

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Sofia_B
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Re: Promo code

Thanks for confirming Terry 🙂 

 

I'm going to send you a PM so we can look into this for you, please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

 

Thanks, 

Sofia
Forum Team



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