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Profile / Account Management

For almost a week Im getting Oops, something's broken

Trying to get my profile page and manage account.
I need to manage email accounts and just cant get there becuase of this, whats the issue?

(You also need to change the password rules for mail its so restrictive and not that secure, forum passwords are more secure)

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Re: Profile / Account Management

Hello pcresT

Sorry to hear this is happening 

Have you tried to this on another browser or device 

Gareth_L

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Re: Profile / Account Management

Tried it on mobile phone, at home at work chrome and IE same thing no matter what I log onto.

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Re: Profile / Account Management

Thanks for replying pcrest 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Re: Profile / Account Management

Thanks pcrest

I have logged this with our IT Team 

It can take around 7 days to be fully investigated and fixed 

As soon as I have any news I will be back in touch 

Gareth_L

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Re: Profile / Account Management

Hi Gareth_L

This is still not working.

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Re: Profile / Account Management

Who can get this fixed for me please?

This is still not working, really need it working.

 

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Re: Profile / Account Management

Thank you for the update, Gareth isn't in the office at the moment but I'll be happy to look into this for you.

 

I'll pop you over a private message now if you can please respond to this by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

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Message 9 of 12
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Re: Profile / Account Management

I really need this working, I need to get into my account management.

This has been going on for six months and nothing.

Can you please get this fix as a matter of urgency.

Thanks
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Message 10 of 12
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Re: Profile / Account Management

Hi Pcrest,

 

Sorry to hear the issue is still on-going. I'll have a look into the ticket that was previously logged. I'll have an update tomorrow, Monday.

 

Cheers,

Corey C

 

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