Yes there are charges listed - over £100!!! No way is that correct. My netbook is very slow because I am getting only 38Mbps on a 200Mbps service with the netbook connected to the Hub 3 via Ethernet next to the Hub!!
I refuse to speak to Customer Services because they are a load of idiots providing CRAP service on a product which I am immensely satisified with.
Virgin Media deserves all the product awards it receives. It is just customer services from India/Phillipines that lets the company down. I would email the Customer Services director at 500 Brook Lane, Reading to state what I have just written.
Thanks for coming back to us Michael, we wont be able to process any payments from this team but we can look into the call charges that have accrued on your account for this I would need to take a few more details via a private message, which I will send over in a few moments.
Please respond to the private message that I've sent over and we can look into this part for you but you would need to call into our automated payment line or you can also make a payment using your online account.