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marshman
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Problems with my Virgin Media service

Hello

I have serious issues with my account. Could someone PM me

Thanks

Michael Hunter 

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Tom_F
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Message 2 of 14
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Re: Problems with my Virgin Media service

Hi marshman, thanks for getting in touch.

 

If you can give us a brief idea what this is regarding we can ensure we're providing the relevant support for you?

 

Tom 

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marshman
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Message 3 of 14
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Re: Problems with my Virgin Media service

Hello Tom

I want to make a payment on my bill.

I have been overcharged on my telephone calls.

Michael

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Zak_M
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Message 4 of 14
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Re: Problems with my Virgin Media service

Thank you for coming back to us @marshman

 

Unfortunately we are not able to process payments here. you would need to speak with the customer support team or pay via your online account. 

 

When you view your bill online, are there any charges listed? 

 

Kind regards 

Zak_M 

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marshman
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Message 5 of 14
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Re: Problems with my Virgin Media service

Hello Zac_M

Yes there are charges listed - over £100!!! No way is that correct. My netbook is very slow because I am getting only 38Mbps on a 200Mbps service with the netbook connected to the Hub 3 via Ethernet next to the Hub!!

I refuse to speak to Customer Services because they are a load of idiots providing CRAP service on a product which I am immensely satisified with.

Virgin Media deserves all the product awards it receives. It is just customer services from India/Phillipines that lets the company down. I would email the Customer Services director at 500 Brook Lane, Reading to state what I have just written.

Michael Hunter

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Steven_L
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Message 6 of 14
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Re: Problems with my Virgin Media service

Thanks for coming back to us Michael, we wont be able to process any payments from this team but we can look into the call charges that have accrued on your account for this I would need to take a few more details via a private message, which I will send over in a few moments.

 

 

Please respond to the private message that I've sent over and we can look into this part for you but you would need to call into our automated payment line or you can also make a payment using your online account.

 

Regards

Steven_L

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Sololobo
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Message 7 of 14
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Re: Problems with my Virgin Media service

You have compromised the security of your account by posting private information on a public forum.

Mods have been notified.

Change all your passwords and your memorable passphrase as a matter of urgency. You are at serious risk of being defrauded.




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
Sololobo
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Message 8 of 14
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Re: Problems with my Virgin Media service

My post #7, in reply to an earlier post now deleted, in isolation makes me look like an idiot (which I sometimes can't deny).

I wish to point out it that was made due to personal and private account information being inadvertently posted on a public forum.




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
marshman
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Message 9 of 14
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Re: Problems with my Virgin Media service

I have not received a refund on my bill. Customer services are refusing to give me one. This must be sorted
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Martin_N
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Message 10 of 14
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Re: Problems with my Virgin Media service

Hi marshman,

 

I'm very sorry to hear about this. Have the team advised why they cannot provide the refund?

 

^Martin

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