on 12-09-2023 11:46
I have spent so much time trying to speak to someone at virgin Media. The service is diabolical. Every number just takes you to the same recording it is so frustrating. I have received an email saying I did not pay my last bill and giving me a extra charge of £7.50. However, I did pay my last bill but trying to explain this to someone other that a virtual recording is non existent. I would be very happy to leave VM right now as the service is a absolute joke!
on 12-09-2023 13:50
Good afternoon @Jodie567
Thanks for posting and welcome to the community.
I am sorry to hear of the billing dispute. I'll send you a PM now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill