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Problems will my bill

Joining in

I have spent so much time trying to speak to someone at virgin Media.  The service is diabolical. Every number just takes you to the same recording it is so frustrating.  I have received an email saying I did not pay my last bill and giving me a extra charge of £7.50. However, I did pay my last bill but trying to explain this to someone other that a virtual recording is non existent. I would be very happy to leave VM right now as the service is a absolute joke!


Forum Team
Forum Team

Good afternoon @Jodie567 

Thanks for posting and welcome to the community.

I am sorry to hear of the billing dispute. I'll send you a PM now to assist further.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill