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Problems signing into Netflix

Joining in

I have been paying for Nextflix for a few months on my virgin bill, I used to use my daughters account but since the change in Netflix I thought I was on my account.  Now I can’t get Netflix and when I try to login it asks for payment adding cards details but I pay for this in my virgin account 

I had an engineer here recently for my set up issues after a Wi-Fi upgrade and he mentioned that there was something on the Netflix account that was to select for part of another subscription but I can not find this. 

I don’t like paying for a service I don’t receive ???