I wrote to the Virgin Address in Nottingham on 29 March to cancel all my services. Today I get a letter not acknowledging this but a letter telling me they have received my complaint!!?
I have been down that path already once and got no-where.... I have tried for 3 days using the text service to get through only to be told for 3 hours it’ll be about another 45 minutes!
All I want is some acknowledgment that my services will end, when they will end and where to return my equipment to. I don’t want to be left hanging another 28 days with Virgin telling they have tried to contact me numerous times to no avail and they trust I am satisfied with the resolution, then closing the complaint again! What can I do please? I do not have the time to be kept in call queues being messed around.
Thanks Gareth, but to be honest I don’t understand why I get a letter telling me they are investigating my complaint when I didn’t make one. I expected a letter saying sorry you are cancelling, your services end on ..... payment due.... and return your equipment.
Investigating a complaint when I did actually make one last time went nowhere. They insisted they made efforts to contact me but left no voicemails and gave me no way to contact them back. Then they closed the complaint, no resolution.