We recently used the online upgrade system to order an increase in our broadband speed. My wife received an email the next day saying that there was a problem with the information and we needed to phone up to sort it so the order can be completed.
We have tried to phone but the system just tells us the call centres are closed, then cuts us off.
Still unable to get through to any department to find out what extra information is required to complete the broadband upgrade. I understand that Virgin has very few people working ATM, but what was the point of sending a "do not reply" email asking us to phone them if the phone lines are not manned? The live chat still refuses to co-operate and ends the conversation after asking a few questions.
Is there an email address I can use to make contact with the upgrade department so I can resolve the issue with my order?
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