Virgin Media Community

[JohnnyWhistler]

Hi,

When I renewed my contract in July 2022 I went for the Maxit TV and Volt Gig1 package which includes Netflix as standard.

I am still being billed separately by Netflix despite assurances that it would automatically switch to being included in my package (Netflix is shown on my package details). That is £10.99 per month for the past 7 months that I should not have been billed for.

I called to query this shortly after first noticing after the first month and was told that my email address with you was not right (you had it incorrectly as a hotmail .co.uk rather than .com). My email address was corrected, but I am still being billed separately by Netflix.

Would you please advise how this can be corrected?

thank you

[Adri_G]

Hey JohnnyWhistler, thanks for posting on our help forum for the first time.
A warm welcome from us in the community.

We're sorry to hear of the issues faced with your Netflix inclusive subscription and that you've been paying twice for each month due to this.

We'd love to have a look into this and help, to be able to check further I will send you a PM shortly.

 Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.