Hi,
I seem to be having similar problems to other users. My virgin box arrived today, all connected fine and I'm just trying to create my account online to adjust the settings around parental controls. However I keep receiving the DEF01 error. Can someone please help?
I've tried multiple links suggested here but all keep leading to the same error code. I've never registered with virgin on this email before so not sure what the problem is.
Please advise.
SY
