Hi i've recently moved address and switched my broadband to my new address with a new deal. Thought everything had went smoothly until i received an email today saying that a payment had no been received and i need to pay and i'm being charged a late payment fee.
After being on with customer service for nearly 90mins they said i don't have an active direct debit and that they couldn't take a payment because the system was down but if i used the automated service/online payment that it will be sorted and that the late payment will be removed from account.
I've paid what was needed to pay and checked my account and my direct is still setup with my account so why have the payments not been taken? Also why have i been put back to paper bills and charged for that also when i was setup for ebilling?
Can somebody please help with this plese.
Thanks