So I have had a Virgin broadband account for about 7 months now, and I regularly get emails from them through to my email address, including bill summary's and such. Now when I've logged into my Virgin broadband account, it says that I don't have any membership with them, I think it may be something to do with having a previous account under a different address but I'm not sure what to do, can anybody help or suggest something?
yes I’ve previously been a member of virgin broadband at a different address, I also used the same email address that I have used for my new one, there are no error messages, when I sign in it just says I am no longer a member and my account has been closed, but I still receive bills to my email monthly for my current package. I know it’s for my current package because they were both different packages that I have got.
now it’s been saying I’m no longer a member when I sign in for months but my internet has always worked so I’m not sure what’s happening