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Problem trying to create My Virgin Media account

I wasn't receiving any billing emails which I'm pretty sure is because they misheard some letters over the phone when I first started the contract. I now want to access My Virgin Media account so I called and answered some security questions to get my account number which I didn't know. Now the problem is when I go to the registration page and enter my last name, area code and the account number I received, it tells me my account number needs to be a 9 digit one but the one I got is 8 digits. What do I do?

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Re: Problem trying to create My Virgin Media account

Any help?

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Re: Problem trying to create My Virgin Media account

Hi @Imran111

 

To make it 9 digits, just ad a zero at the beginning 🙂 

 

Hope that helps. 

Katie - Forum Team


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Re: Problem trying to create My Virgin Media account

Thank you.

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