Problem getting Netflix activation email

[Murmonsters_Dad]

help

[Carley_S · Accepted solution]

Hi @Murmonsters_Dad

Welcome to the community forums. 

Sorry to hear you're having issues with your Netflix activation. I can see that you have been in touch with the team today and that they are working to have this resolved for you. 

Please let us know if you have not received your activation within 5 working days or if the Netflix tile in still not visible in your online account either via the website or via the My Virgin Media app. From the online account, please also check that the email we have for your is up-to-date and correct. 

[Murmonsters_Dad]

Still no progress.  can you help ?

[Chris_W1]

Hi Murmonsters_Dad, thanks for the message.

I am sorry to hear that you are having Netflix issues can you confirm when you log into the online account if the Netflix button is currently showing? 

Chris. 

[Murmonsters_Dad]

There is a Netflix box/tile under Entertainment services in my virgin media. 
There is no button to press to activate it. 
apparently IT need to do something. 
tickets keep being raised but nothing ever happens. 
this is soul destroying. 

[Chris_W1]

Hi Murmonsters_Dad, this is an issue which we are aware of and within the IT ticket will contact all your details of the account and once resolved the Netflix issue will be added. We would not be able to proceed further until the IT team have looked into and resolved this? - Chris.

[Murmonsters_Dad]

Thats yet another week gone by.

Still no Netflix

Still no activation email

How long do i wait !!!

Do i just buy Netflix direct then invoice Virgin?

I don't have the willpower to spend another hour on the phone and achieve nothing!!

Can someone please help me !!!!

[Tractorboy]

"Can someone please help me !!!!"

Unfortunately not !!!

If you read through some of the thousands of posts on here over the last seven months plus you will see that the only solution is receiving the email (from streamingservices) for which you may have to wait months...

In the meantime staff on here are unable to do anything at all to get it activated for you , and VM's policy has been the same from the start that they will not comment and explain why this is such a problem and what they are (not) doing about it !

Make sure you lodge a complaint and ask for compensation..

[Murmonsters_Dad]

Thanx Tractorboy

C'mon Virgin
Customer retention and service us key here!!
Someone must be able to do something!!
PLEASE

[Murmonsters_Dad]

another week !1

No progress