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Problem Returning Virgin Media Equipment

I recently moved house to an area not covered by virgin media. They sent a box to return my equipment. I've been trying to contact them without any luck as we aren't allowed out for 12 weeks. I sent this to customer services (I think!)...

Thank you for the return instructions. We are self isolating as we are in an "at risk" group due to the present corvid19 outbreak. Can you please tell me what I can do if I'm not able to get out to post the equipment return.

Thanks
 
I cannot get an answer at all, anyone have any suggestions what I should do?
 
Thanks, Roy
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Re: Problem Returning Virgin Media Equipment

Hi I'm Chris a virginmedia tech just DM you thanks


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Problem Returning Virgin Media Equipment

If I have been helped you could please give is a thumbs up thanks Chris 


Here to help! I'm a technician helping out whilst working from home. Find out more