Menu
Reply
jacquildavies
  • 115
  • 0
  • 1
Up to speed
276 Views
Message 1 of 7
Flag for a moderator

Priority due to disability

Good evening

I have read some posts about having priority due to disability/Chronic illness and think I may be eligible for this. Could I speak to someone privately to organise this please?

Thank you  😁

0 Kudos
Reply
Ayisha_B
  • 1.46K
  • 51
  • 139
Forum Team
Forum Team
220 Views
Message 2 of 7
Flag for a moderator

Re: Priority due to disability

Hi @jacquildavies,

 

Welcome to our Community Forums and thanks for posting. 

 

We do offer a priority fault repair for our customers who have a disability or are vulnerable. The service is available where a customer has no dial tone or cannot receive or make calls on the landline phone, or when experiencing a total loss of broadband connection with no access to the internet. For more info on our Accessibility and Vulnerability Policy see here

 

I will pop you a PM now so we can take some details and ensure the account is appropriately flagged 🙂

 

Speak soon. 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Ayisha_B
  • 1.46K
  • 51
  • 139
Forum Team
Forum Team
199 Views
Message 3 of 7
Flag for a moderator
Helpful Answer

Re: Priority due to disability

Thanks so much for providing the details as requested via PM @jacquildavies

 

I have flagged the account now and registered your requirements. For any fault related issues, we can get a priory repair booked and a technician out within 4 working hours going forward.

 

Let me know if you have any further questions 🙂

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


jacquildavies
  • 115
  • 0
  • 1
Up to speed
196 Views
Message 4 of 7
Flag for a moderator

Re: Priority due to disability

Thank you very much Ayisha

0 Kudos
Reply
Ayisha_B
  • 1.46K
  • 51
  • 139
Forum Team
Forum Team
189 Views
Message 5 of 7
Flag for a moderator

Re: Priority due to disability

It's been my pleasure 😄

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
crany
  • 158
  • 12
  • 30
Superfast
154 Views
Message 6 of 7
Flag for a moderator

Re: Priority due to disability

Hi can I get this added to my account too please?

0 Kudos
Reply
Ayisha_B
  • 1.46K
  • 51
  • 139
Forum Team
Forum Team
125 Views
Message 7 of 7
Flag for a moderator

Re: Priority due to disability

Hi @crany

 

Thanks for your post. I will pop you a PM to discuss further.

 

Cheers

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply