Hi,,my husband is the account holder,,I'm secondary apparently, as is the case when I've tried to sign up for my virgin media. Firstly, how do we sign up to my virgin media with the afore mentioned problem.Secondly, we are trying to sign up to my virgin media to try and upgrade our mobile phones. We cant get through to anyone, tried email, text, telephone, called into our store....closed. Really frustrating and seems the only answer is to cancel the DD on the mobile accounts and go elsewhere....please help!
Hi...getting completely frustrated with it all now...I've tried to sign up for my mobile again!!!!... seriously????....you dont recognise my mobile number now?...I've come to the conclusion that Virgin Media are impossible to reach....regardless of covid. My sons with EE and got an upgrade no problem. It seems that the answer is to cancel both our mobile phone direct debits through the bank( cant do it through you lot,, we can't contact you!!) And go with EE,,, cheers Virgin Media👍👍
Hi...In response to my first post regarding issues with my virgin media not recognising myself or my husband,, I did have a response from a Beth G on the team. Unfortunately no response to my reply to said Beth. Rubbish service...anybody here from the VM team here to help?,, bearing in my mind two things...we go to work and are available in the pm only😔😔