Virgin Media Community

[shangar]

Hi

It's been an age since i last logged in with my primary account details, and now I've forgotten the password.  Does anybody have any pointers on how to reset the password for the primary account?  I suspect I can do this by ringing up, but I'd like that to be my last resort!

Thanks in anticipation for taking the time to read/reply.

[Graham_A]

Go to this help page and follow the instructions given: 

virgin-media-reset-username-and-password 

[Gareth_L]

Hi shangar

Have you been able to reset the password with the above advise?

Gareth_L

[shangar]

Thanks for the initial post pointing me to the link to reset, and your enquiry as to how things are progressing.  I tried the link, and eventually arrive at a "Please confirm your username" page, when attempting to reset my password.  I enter the details contained in the most recent email regarding my bill (I can not review the bill as "You don't have access to billing information. Only the main account holder can view billing info.") but then receive "Please enter valid bill details".

I have double & triple checked the details being entered to no avail.  So I am stumped.

[Megan_L]

Hi Shangar, 

thanks for explaining that for us. Is the website asking for a "PIN" in order to look at your bills?

Thanks,

Megan_L

[shangar]

Nope, afraid not, it's passing me straight through to a page titled My Bills.

[Megan_L]

Thanks for getting back to me, Shangar. 

I think this will need our IT team's attention as it sounds like your E-bills are locked for some reason. 

I'll send you a PM now so we can chat about account specifics 🙂

Speak soon!

Megan_L

[Megan_L]

Hi Shangar, 

I've now sent off a ticket to IT so they will look into it for you over the next few days. 

If you want an update my colleagues on here will be able to look for you as I've added the ticket reference to your notes.

Thanks,

Megan_L

[shangar]

Hi

Would it be possible to review the ticket logged with IT mentioned in the previous post?

Cheers

[Corey_C]

Hi shangar,

Thanks for your post, the IT ticket is showing as resolved. Have your been able to try resetting it since your post? If not I can try resetting it from here. I'll send you a PM to get your account details.

Cheers,

Corey C