Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
139 Views
Message 1 of 8
Flag for a moderator

Primary Account - Password Reset

Hi

It's been an age since i last logged in with my primary account details, and now I've forgotten the password.  Does anybody have any pointers on how to reset the password for the primary account?  I suspect I can do this by ringing up, but I'd like that to be my last resort!

Thanks in anticipation for taking the time to read/reply.

0 Kudos
Reply
Highlighted
  • 13.2K
  • 1.8K
  • 5.92K
Very Insightful Person
Very Insightful Person
133 Views
Message 2 of 8
Flag for a moderator

Re: Primary Account - Password Reset

Go to this help page and follow the instructions given: 

virgin-media-reset-username-and-password 

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

Highlighted
  • 3K
  • 175
  • 394
Forum Team
Forum Team
112 Views
Message 3 of 8
Flag for a moderator

Re: Primary Account - Password Reset

Hi shangar

Have you been able to reset the password with the above advise?

Gareth_L

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
73 Views
Message 4 of 8
Flag for a moderator

Re: Primary Account - Password Reset

Thanks for the initial post pointing me to the link to reset, and your enquiry as to how things are progressing.  I tried the link, and eventually arrive at a "Please confirm your username" page, when attempting to reset my password.  I enter the details contained in the most recent email regarding my bill (I can not review the bill as "You don't have access to billing information. Only the main account holder can view billing info.") but then receive "Please enter valid bill details".

I have double & triple checked the details being entered to no avail.  So I am stumped.

0 Kudos
Reply
Highlighted
  • 635
  • 37
  • 79
Forum Team
Forum Team
69 Views
Message 5 of 8
Flag for a moderator

Re: Primary Account - Password Reset

Hi Shangar, 

thanks for explaining that for us. Is the website asking for a "PIN" in order to look at your bills?

Thanks,

Megan_L

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
68 Views
Message 6 of 8
Flag for a moderator

Re: Primary Account - Password Reset

Nope, afraid not, it's passing me straight through to a page titled My Bills.

0 Kudos
Reply
Highlighted
  • 635
  • 37
  • 79
Forum Team
Forum Team
54 Views
Message 7 of 8
Flag for a moderator

Re: Primary Account - Password Reset

Thanks for getting back to me, Shangar. 

I think this will need our IT team's attention as it sounds like your E-bills are locked for some reason. 

I'll send you a PM now so we can chat about account specifics 🙂

Speak soon!

Megan_L

0 Kudos
Reply
Highlighted
  • 635
  • 37
  • 79
Forum Team
Forum Team
46 Views
Message 8 of 8
Flag for a moderator

Re: Primary Account - Password Reset

Hi Shangar, 

I've now sent off a ticket to IT so they will look into it for you over the next few days. 

If you want an update my colleagues on here will be able to look for you as I've added the ticket reference to your notes.

Thanks,

Megan_L

0 Kudos
Reply