Thanks for the initial post pointing me to the link to reset, and your enquiry as to how things are progressing. I tried the link, and eventually arrive at a "Please confirm your username" page, when attempting to reset my password. I enter the details contained in the most recent email regarding my bill (I can not review the bill as "You don't have access to billing information. Only the main account holder can view billing info.") but then receive "Please enter valid bill details".
I have double & triple checked the details being entered to no avail. So I am stumped.