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Pricing problem

Posting this as requested by twitter team.

Signed up to virgin broadband 2 days ago through moneysupermarket at one price. On that day I received a confirmation email of this, confirming the price and the installation date. Skip forward 2 days and i have now received the contract, which is stating a higher price. 

I have today been on chat with the virgin text team (since around 09:30) and they are refusing to honour this until they see the confirmation email. Which I have pasted in to the chat but the are not receiving.

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Re: Pricing problem

Hi Atksafc

 

Thanks for doing this for me. I'll send you a PM now to discuss further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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