Price rise notification letter, having locked in to a discounted 18-month contract from Nov '20
I've attempted to resolve this problem by calling Customer Service, but having held on for 25 mins, after being cut off after the first 20-min wait, to speak to one agent, who could then not help so put me through to join yet another queue (still waiting 15 mins later and not hopeful) I hoped you could maybe assist.
Back in November I agreed to renew with an 18-month fixed, discounted, fee contract, having had a number of probs with Virgin and being on the verge of leaving. All good. Until today, when I received a letter (again, from the hapless Rachael Barrass, who is unfortunate enough to have her name attached to every foul-up and contentious communication delivered by mail) advising of a £4/m price hike, but saying that I could cancel any time before 26/2. So my questions would be: how does my agreeing to a long-term fixed price contract equate with a rise notification less than 2 months later and b) Am I, in that case, still locked in for 18 months as agreed in November, or can I now jump ship if I wish before 26th February (as it can't be both!)?
Re: Price rise notification letter, having locked in to a discounted 18-month contract from Nov '20
UPDATE: I have finally got through to an agent who was able to help, and who confirmed that the letter was incorrect and I would indeed remain on the fixed fee for the remainder of the 18 months. He's promised to email me to confirm this - still awaiting this confirmation, but he said it could take 30 mins. So this is the second time since November that I've received a letter from Virgin which is incorrect and totally contradicts previous information given, and has again taken just shy of 2 hours to get through to resolve. If I were Rachael B I'd be wanting to know why so much incorrect correspondence is being sent out 'from her', as it's doing no favours to her reputation, nor Virgin Media's.