I recontracted about 4 months ago (18 months at £27 instead of £44). I recieved the price rise email 16th Feb 2023 stating my bill would rise by £7.
I phoned retentions but I couldn't find out whether this is £7 on top of the £44 or the £27. Anyway I cancelled and requested the disconnection in 30 days (19th March 2023), There was a few counter offers including same £27 but on a new 18 month contract. I declined and I believe the disconnection has been actioned.
My questions are;
If I stayed would the £7 increase be on top of my current £27 discounted?
Should I recieve a confirmation email to confirm upcoming disconnection?
on top of the £27 though a call should clarify.
Disconnection - yes and should show in My Virgin Media under Orders.
30 days from agreeing disconnection to cancel the disconnection BUT usually your old rate applies unless renegotiated again.