Hi All, I have returned to update the thread.
Huge thanks to bhutchinson for PMing with me, and their patience whilst we got this sorted.
I managed to amend the package to the correct monthly price of £67.
A refund has been issued for the period of overpayment on the package, and a further goodwill gesture has been agreed due to the poor experience. The complaint has been closed on this basis. You will still be able to view it here if you ever need to.
We are unable to amend generated bills, but any future bills will reflect the changes made and credits applied. You can view this via your My Virgin Media account.
(Please note it may take 24 hours for our systems to update!)
Sincerest apologies that this happened! I am glad to have managed to resolve this for you.
Please do let us know if you have any further billing issues following the package correction and we will be more than happy to help.
All the best!