Virgin Media Community

[Mandy296]

I need to do my annual "can you reduce my monthly cost " "no we can't", "OK I'll leave then", "oh sorry, yes we can" conversation but the phone lines are going straight to line busy. Is there an alternative route to sort our this yearly dance? Is someone here empowered to cut the [REMOVED] and take £40 off my bill like they always do. Or is there a better time of day to try calling?

Thing is, now that Openreach  have been round upgrading the area with FTTP it's not an empty threat this year as I finally do have a feasible alternative and probably will actually leave this time. As long as i can reach someone to be able to do it!

 [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

[japitts]

The process to discuss package changes is the same as it's always been.

150 from a Virgin phone, or 0345 4541111 from any other phone. Choose the options for "thinking of leaving us".

Call queues do vary - some people report success earlier in the day, but who knows.....

[-tony-]

as above and 8 in the morning or there abouts seems the best time