Virgin Media Community

[Felixkat]

I received an email today in regards to the price increase.

From what I can work out the price increase is done on the billing amount before discounts.

This means my price increase is 34.47% which equates to £21.50 a month.

That's more than a third extra of my existing bill.

Is this the way it should be calculated?

[unisoft]

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@Felixkat wrote:

I received an email today in regards to the price increase.

From what I can work out the price increase is done on the billing amount before discounts.

This means my price increase is 34.47% which equates to £21.50 a month.

That's more than a third extra of my existing bill.

Is this the way it should be calculated?

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If you mean before any discounts, then yes. Its the full package price it is based against.

[Steven_L]

Hey Felixkat,

Your individual price rise will be specific to the service you have. Overall, the average price rise is 13.8%. Some price changes will be lower and some customers will be excluded completely.

Kind Regards,

Steven_L

[Felixkat]

Thanks for the reply.

My increase is 34.47% which really isn't acceptable.  Granted that I do currently have an amazing deal with VirginMedia but adding a third to the existing bill isn't really acceptable especially as my TV Go app hasn't worked for 6 months.

[Steven_L]

Thanks for coming back to us Felixkat, what issues are you having with your TV Go app?

Kind Regards,

Steven_L

[Felixkat]

https://community.virginmedia.com/t5/Virgin-TV-360/TV-Services-not-activated-after-suspension/m-p/52...