Noticed the cost of Virgin is getting higher & higher and previously had calls from a Virgin team offering new/cheaper deals as a valued customer. Of late been inundated with several calls a day from various numbers, not sure if 1 would be such team. What’s the best dept to speak to about the cost, retentions?
Yes, but you'll have to play the game,whilst not entirely the same, there's some useful pointers in the link below. Also, getting through is still sometimes a problem, so less convenient times (eg first thing of a morning) can be better for getting through. If you get put through to the offshore wage slaves, abandon the call and try again another time as it seems the UK based retentions agents are the only ones able to access better deals. Also, when you're calling write down everything that the agent agrees to offer you - calls are recorded by VM, if the deal that gets put on the system doesn't match what you agreed, then you'll have confirmation of what you did agree, and the grounds to challenge it and get it put right.