Virgin Media Community

[Pigglesberg]

Hi

I cancelled my contract just before Xmas then the retentions team called me back a few days later and offered me a great deal to stay. I accepted as I was told "no price increases during the 18 month term". Low and behold a price increase letter has just come through saying that my package will increase by £4 per month from March 1st. This is completely against what I was told when accepting the new agreement. Is there anyone who can check for me as this is extremely annoying.

Thanks,

Jonathan

[Gareth_L]

Hello Pigglesberg, 

I know a price increase never good with any company

I am more than happy to take a look at this for you though
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L