I received an email today saying my package was increasing by £4.50 a month from the 1st March.
My current contract (TV, broadband & landline) was taken out in July 2020 and runs for 18 months. It states the price won't change until January 2022, so I assume this email does not apply to me until then?
If you log into My Virgin Media you can double check your contract which will show the contract end date, which as you say is until January 2022.
You can also confirm the end date by checking your latest bill under the Promotions & discounts heading.
I haven't received my price increase email yet, but am pretty sure it will state what your out of contract price will be and that you will continue on your fixed price contract until the offer ends - I must admit past experience shows that VM emails can be poorly worded.
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Any discount that you’ve been offered for the 12/18 months will still be honoured – so if you accepted a fixed price then you’ll receive that until the end of the discount period. If you accepted a £ or % amount off, this will also continue to be honoured but you will see your price increase from the 1st March.
We will advise you in your communication how the price change will affect your deal
Another customer here who received the price increase email.
My contract ends on March 11, 2021. The email I received however says "you can change or cancel your package at any time before the date stated on your email or letter, without paying any cancellation fees."
Does this mean I can cancel my current contract before the end date without early exit fee if I want to switch ISP?
@John_GS - Why are you taking the answer for the above question to private message, its the same question many have?
Not being transparent makes it seem likely to not have a single or fair outcome?
So my question really is, Are these price increases going to be fixed to products or are these numbers going to be dream't up on a customer by customer basis like they quite clearly have in previous years...
Example, When the price increase in 2019 took affect I saw two accounts I managed both with solus 100Mb services increase by different ammounts although both contracts where of equal cost (prior to increase) and also agreed at the same time (within hours of eachother throught rententions) and still within the minimum term, "one account increased £2.50 the other increased £3.75"
If I've helped let me know 🙂
10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L