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FzRj
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Price increase without Justification

Hi,

I recently called Virgin about their current price increase by £3.50, was offered a discount for 6 month discount on the price hike.

However, my contract was changed before the price increase without my knowledge and has gone by and extra £2.50 without any justification or reason.

I have called the call centres multiple times each being given empty promises.

Please help.

Thanks 

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Chris_W1
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Re: Price increase without Justification

HI FzRj, thanks for the message and sorry to hear that you issue with the price of the package, we do charge for the service a month in advance. We would recommend that you call the customer relations team on 0345 454 1111 options 1-1-4-5 so that this can be looked into further and ensure that you are on the best possible deal ^Chris

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vginforum
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Re: Price increase without Justification

I have just tried 1-1-4-5 and 5 was not recognised
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Chris_W1
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Re: Price increase without Justification

It would be the option of thinking of leaving us. Chris

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FzRj
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Re: Price increase without Justification

Hi Chris_W1,

Thank you for replying.

I called using the number that you provided, as someone else mentioned 1-1-4-5 doesn't work, so I tried 1-1-4-4.

It never went through. I called twice and both times I got cut off after waiting for 40 minutes

This is the fifth time I called you guys and my issue is yet to be resolved.

I'm simply asking for a mistake that was on your behalf to be resolved.

Any advice and help I would be grateful

Thank you

 

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Chris_W1
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Re: Price increase without Justification

I will send you a private message to see what has happened for you. Chris, 

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vginforum
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Re: Price increase without Justification

I called 150 1-1-4-4 shortly after my last post. Got through in 30 minutes. Very pleasant and helpful guy at other end. Sorted to my satisfaction for another 18 months

I know that doesn't help anyone else

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