Thank you for your help after 2 phone calls lasting an hour each I eventually got put on the ultimate volt package for 18 months and won’t be affected by the price rise in April. Alls good 👍
All's good this year. I'll wager that you will be affected by April 2024's price rise, and because of changes to the T&Cs that you've just agreed to, come next April you won't be able to cancel or renegotiate before the end of the 18 month minimum term. And due to the mendacious way VM calculate and apply price rises* the better the deal you've just agreed, the greater the increase you'll be stuffed with next April.
Next April, VM will likely state "Ooh look, RPI to February was 6.1%, you agreed to our terms that we can put prices up by RPI + 3.9%, so that's a 10% increase. But that's to our undiscounted prices, you've got a fixed discount, not a fixed price, and that means that as a customer taking out a Big Bundle package with a 50% discount** you're going to see an increase of 20% in your monthly charge. And because it's in our T&Cs, you can't renegotiate or cancel. Hahhahahahahahaaa! Hahahhaaahaaa!"
* The maths here is that next April each customer's raised price will be the result of their current discounted price multiplied by (1 + (RPI+3.9%)) divided by (100-XX), where XX is the percentage discount of the customer's package to original full price. Hope I've got my brackets right. For mathophobics, the point is, if you're on a decently discounted package, then even if you renegotiate now, it's going up a lot come April 2024, potentially three or four times prevailing CPI inflation and there will be nothing you can do about it with five months or so of your fixed term still to run.
** You did get this sort of deal didn't you? If you didn't then it means you've played the Retentions Game and lost. Maybe use your 14 day cooling off period to cancel the new contract, re-exercise your 30 day price rise bail out clause, and try again. Or for BB or BB+phone only, consider taking your business to a smaller, customer focused ISP who offer 12 month minimum terms, and no prices rises in that fixed term.