Virgin Media Community

[Kempy68]

Hi,

I currently have TV, broadband and phone contract with VM which terminates in February 2024. 

I have a received a letter from VM regarding price increases from May 2023. The letter states that “price increases in 2023 will not affect you until your contract ends”.It then goes on to say “your package will increase by £15 a month subject to new pricing terms.......”

This is very confusing. Can you please confirm the following:-

Will the price of my contract increase in 2023?

Will I be able to leave/renegotiate a new deal when my current contract ends next year without incurring any penalties? 

Thank you. 

[Ilyas_Y]

Hey there @Kempy68, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the confusion with the contract, we don't do package changes on the forums unfortunately.
You can try our WhatsApp messenger team on +447305 327 112 and they will be able to assist.

But I will look in to this for you and clear any confusion with the contract as I can assist there.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y · Accepted solution]

Thanks for speaking with us today @Kempy68 on the forums. 👋🏼

I'm glad we have been able to clarify the issues regarding the contract.
As always - reach out to us if you need anything and we'll assist.

Kind regards,
Ilyas.