April price rise.
Morning can anybody answer my question as 7 different Virgin customer care agents in India, Phillipines and the UK cant, for some reason.
I entered into an 18 month Ultimate Volt bundle contract on 20/01/22 which ends on 19/07/2023. In my agreement I have several promotional offers which are shown on my bill and dated to end on !9/07/23 (end of my contract).
Recently I have received my email informing me that there will be an increase of £21.50 from the 1st May 2023.
In the email the paragraph below appears. My questions are.
1) Will the monthly price I pay to virgin stay the same until the end of my contract 19/07/2023 or will it increase by £21.50 on !st May 2023.
2) Where it states The full price of your package will then increase by £21.50 I assume that is only the Virgin side of the package as the O2 sim only side is increasing by 20% and is paid seperately.
However, this 2023 price increase won't affect you until your current price offer ends. The full price of your package will then increase by £21.50 a month, subject to the new pricing terms referred to below. If you'd like to check when your offer ends, please refer to your bill.