Hi All,
So back in December had an email to say my price would be increasing to from £24 to £41 per month from 02.01.2001. So I called up to see what the best price they could offer me and I was told £41 per month is the best they could offer. So I decided to cancel and started to shop around for other deals, I was then contacted 48 hours later by a member of staff from the Retention Team.
They suggested I remove my home phone from the package as I wasn't using it and they offered me a deal for 12 months at £19 per month, which I was delighted with. I had a conformation email confirming the new price of £19. My January bill would be £8.74 with a credit of £10.26.
In January I was charged £41, so I called to query this and was informed the price would in fact change from February. A few days later I received the February bill for £42.78, so once again I contacted Virgin only to be told that there are no details of the £19 deal on my account, and that the monthly cost will remain at £41. I then once again went through and cancelled this. The Retention Team contacted me once again and despite me stating that I have the emails offering me broadband only for £19 they are not willing to help me further.
Any advice please?
Regards
