Menu
Reply
Highlighted
  • 19
  • 2
  • 1
On our wavelength
292 Views
Message 1 of 12
Flag for a moderator

Price Increase

If no-one available to talk to during corona virus about price increase/ package change why can`t VM be fair about it and leave price the same

0 Kudos
Reply
Highlighted
  • 16.99K
  • 1.79K
  • 3.97K
Very Insightful Person
Very Insightful Person
256 Views
Message 2 of 12
Flag for a moderator

Re: Price Increase

... or why can’t Virgin Media customers, who come off a discounted period, pay the standard price either for a few months or until they get through to Retentions to negotiate a new discount in return for a new minimum period?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 19
  • 2
  • 1
On our wavelength
227 Views
Message 3 of 12
Flag for a moderator
Helpful Answer

Re: Price Increase

Why can`t VM support customers coming off a discounted price by keeping the price the same until contact is available, especially loyal customers of many years who have supported them since the change from NTL.

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
211 Views
Message 4 of 12
Flag for a moderator

Re: Price Increase

I would just like to be able to contact someone.  I'm the nominated representative for a very elderly relative and his contract is coming up for renewal.  I hung on for ages today on the telephone and web chat and got nowhere.

0 Kudos
Reply
Highlighted
  • 3.59K
  • 223
  • 455
Forum Team
Forum Team
207 Views
Message 5 of 12
Flag for a moderator

Re: Price Increase

Hello GDDav

Sorry you are having as bit of difficulty getting this sorted out. 

Sadly we are not able to deal with package changes on our Forums 

The best bet is to wait for our text Message Agents to get back to you 

The number you need is 0753 305 1809 

Sorry again for any inconvenience this is causing you.

Gareth_L

Highlighted
  • 19
  • 2
  • 1
On our wavelength
180 Views
Message 6 of 12
Flag for a moderator

Re: Price Increase

Hiya Gareth I`ve tried the text message team to no avail. Text just keeps transferring me to the right team and asking me to type yes to keep conversation open

0 Kudos
Reply
Highlighted
  • 19
  • 2
  • 1
On our wavelength
178 Views
Message 7 of 12
Flag for a moderator

Re: Price Increase

Some people may not be able to afford the extra cost over a few months

0 Kudos
Reply
Highlighted
  • 4.74K
  • 241
  • 434
Forum Team
Forum Team
158 Views
Message 8 of 12
Flag for a moderator

Re: Price Increase

The team are busier than usual but will answer asap.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 19
  • 2
  • 1
On our wavelength
136 Views
Message 9 of 12
Flag for a moderator

Re: Price Increase

hi John GS don`t really need a helpful hand to pay my bills . I have been with VM previously NTL World for many years now. I do realise the impact of the corona virus on businesses. Virgin mobile are helping customers by giving extra minutes etc; why not freeze end of contract rises until customers can contact billing and payments and negotiate to satisfy both VM and customers

0 Kudos
Reply
Highlighted
  • 19
  • 2
  • 1
On our wavelength
89 Views
Message 10 of 12
Flag for a moderator

Re: Price Increase

This question about end of contract price rising without the customers consent has not been answered. A price increase needs to be accepted or rejected by the customer. If something is too expensive either online or instore the customer has the option.

0 Kudos
Reply