... or why can’t Virgin Media customers, who come off a discounted period, pay the standard price either for a few months or until they get through to Retentions to negotiate a new discount in return for a new minimum period?
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Why can`t VM support customers coming off a discounted price by keeping the price the same until contact is available, especially loyal customers of many years who have supported them since the change from NTL.
I would just like to be able to contact someone. I'm the nominated representative for a very elderly relative and his contract is coming up for renewal. I hung on for ages today on the telephone and web chat and got nowhere.
hi John GS don`t really need a helpful hand to pay my bills . I have been with VM previously NTL World for many years now. I do realise the impact of the corona virus on businesses. Virgin mobile are helping customers by giving extra minutes etc; why not freeze end of contract rises until customers can contact billing and payments and negotiate to satisfy both VM and customers
This question about end of contract price rising without the customers consent has not been answered. A price increase needs to be accepted or rejected by the customer. If something is too expensive either online or instore the customer has the option.