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d_scott
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Previous webchats

How would I go about getting copies of my previous webchats?

Wouldn't let me save a copy to my email which was very annoying since it was about an upcoming direct debit

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Zak_M
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Message 2 of 12
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Re: Previous webchats

Good morning @d-scott, 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear you are not able to copy the webchat via your email. 

 

Are you able to let me know the department you had the webchat with? 

 

Kind regards,

Zak_M

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d_scott
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Re: Previous webchats

The account side would be my guess

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Zak_M
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Re: Previous webchats

Sorry @d_scott,  should have been a little clearer. 

 

How did you access the webchat, was this via the virgin media website and was this for a billing issue? 

 

Kind regards,

Zak_M

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d_scott
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Re: Previous webchats

Used the link your guys sent me on twitter and was on my phone incese that was why I couldn't save it. And yeah it was a billing issue so to speak
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Zak_M
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Re: Previous webchats

Thank's, 

 

Can you let me know your twitter handle and the agent you spoke with? 

 

Kind regards,

Zak_M

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d_scott
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Re: Previous webchats

[MOD EDIT: PERSONAL INFORMATION REMOVED] The person on twitter used LS, the person on the webchat I can't remember sadly

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Zak_M
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Message 8 of 12
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Re: Previous webchats

Perfect. 

 

I am just going to pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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Zak_M
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Re: Previous webchats

Thank you for providing me that information via PM

 

I have raised this with the relevant team it should take around 24 - 48 hours to give to you. 

 

Kind regards,

Zak_M

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d_scott
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Re: Previous webchats

Okay, thanks
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