Virgin Media Community

[Bardok]

Hello, I recently cancelled my tv and broadband package, currently waiting for the prepaid post bag to send back equipment. 2 questions, will the bag be sent to the account address (as I have moved) to my ex, and secondly how long does it normally take to arrive?

[newapollo]

Unless you advised VM of the new address details the packaging will be sent to the account address, usually around a few days to 10 days after the account is closed..

This link show the <<< items to return >>> 

And you can use this link to  request a returns pack at your new address