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Pre-contract but no contract

EleanorReffin
Joining in

Hello, I placed an order 1 week ago - I received the pre-contract information and summary however I have not received my contract, confirmation of delivery or the relevant account number/area reference information to create an account. I do not know why I have not received the contract since. Thank you.  

2 REPLIES 2

VM-Jon
Problem sorter

Hi @EleanorReffin 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


VM-Jon
Problem sorter

Hi @EleanorReffin 

Thank you once again for reaching out to us here, and thank you for talking by private message. I now understand that this has been resolved for you, if you need anything further, please don’t hesitate to come back to us here. Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more