Agreed a price via the online Change Package tool and got my pre-contract documents via email on 1st July.
Took 4 days for everything to go through, and when it did, I received confirmation of my contract with a different price on it.
It's approx 5% higher; not the end of the world, I know, but why send out a pre-contract with all the legals on it, and then confirm a different contract price. Technically I haven't agreed the contract that's been processed, and legally I can leave whenever I like as this isn't the contract I've signed.
Called up VM and apparently there's no record of the pre-contract price document on their system.
Why does this happen, and how many more people are affected?
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Unresolved as OP not willing to send contract details and personal information to shared mailbox.
Credit applied to contract by VM phone team to make the monthly price correct, however I anticipate having to re-raise this issue in April 2024 when the price-rise is applied to the incorrect price (assuming it's applied to the undiscounted/uncredited price, and not the final price on the bill).
For the benefit of anyone else in a similar situation - for simplicity I've picked round numbers:
In reality this is wrong. If the correct package price was charged (£80), no credit added, and 10% price rise applied, the resulting price rise would be £8. The new price would be £88.
In order for this to not happen - one of two things needs to happen:
Either of these two approaches would result in the correct post-annual price-rise of £88.