Pre-Install date - stuck in a customer service nightmare
The date for our pre install survey has moved everyday for the last two weeks.
We have missed our original installation date and have had to extend our current service (at an extortionate rate) with our provider we should be exiting from.
Virgin media customer services have been next to no help. Even to the point where I would like to cancel any future services from VM and go back to my slower, albeit stable service provider for another contract period.
If this is your standard approach for new customer Onboarding then I am utterly speechless. For a technology service provider you have probably the worst systems and customer responses I have ever come across. How do you manage to retain current customers? Because new ones cannot even get into your network!!
Hopefully someone from VM can help here, because no one else has via the various methods you offer.